Customer Care
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Activity overview
Latest activity by Customer Care-
Customer Care created an article,
Christmas Delivery
Last updated – 20/11/2024 We hope you’ll find it helpful to preview our Christmas delivery dates to help you plan when to buy. Order by the following dates and times to receive your items in time...
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Customer Care created an article,
AA27706 P-51D Mustang additional drop tank now available
We would like to announce that following the discovery of an issue with the recently released AA27706 North American P-51D Mustang ‘Happy Jack’s Go Buggy’, we now have a supply of external drop ...
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Customer Care created an article,
Contact Details - Corgi UK Marketing
Email your suggestions and ideas for future Corgi products: marketing@corgi.co.uk
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Customer Care created an article,
Creating Website Stock Notifications
You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...
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Customer Care created an article,
Changes to Delivery Address
In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...
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Customer Care created an article,
Important information regarding VAT on EU delivery.
Contents: English French German Spanish Italian EN: Important information regarding VAT on EU delivery. As of Monday 5th July 2021, all VAT and duty fees will be included in the final price you p...
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Customer Care created an article,
New improved and easier ordering from EU countries
Table of Contents This article is available in the following languages. English German Spanish Italian French ENG We are happy to introduce a newly improved and convenient means of purchasing you...
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Customer Care created an article,
UK shipping updates
Express shipping: £6.95 Your order will be activated within 1 working day of the order being received. Delivery to England and Wales will be distributed between 1-2 working days while Northern Ir...
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Customer Care created an article,
BFPO Addresses Based Outside of the UK
To request a VAT refund for a BFPO address outside of the UK, please email us once your order has been dispatched. Remember to include the order number with your request. A list of valid BFPOs can ...
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Customer Care created an article,
US Customers - Returns from US $ website
Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your ...