Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your understanding and patience at this time.

Returns

Hornby America has a 30 Day money back guarantee.  If for any reason you are not satisfied with our product or service, find the product to be defective or your order is damaged in transit, we will promptly refund your money. To initiate a refund, simply email us at CustomerSupport@hornby.us.  Please provide your name, order number or transaction id and reason for return.  A Hornby America represtentative will promptly contact you for additional details and issue a Return Merchandise Authorization (R.M.A.) number and instructions for returning your product.

Returning Merchandise: Change of Mind

• You can only initiate a return for an order that has shipped
• The refund will be at full value for the returned product unless otherwise noted
• Shipping and handling will not be refundable
• Refunds for returned products will be applied to the credit card that was used to make the purchase 
• Credits will be applied within three business days after the return is accepted back to Hornby America's facility
• Products being returned must be unused, in new condition and in the original packaging
• You are responsible for the return shipping and it is advised that a trackable shipping method is used

Returning Merchandise: Defects, Inaccurate Shipments, Inaccurate Descriptions, Damaged in Transit or Warranty

• A defective item is one that is inoperable but has no apparent cosmetic damage
• The refund will be at full value for the returned product unless otherwise noted
• You will be issued a call tag to return the returned products at Hornby America's expense or you may be compensated for the return shipping
• Refunds for returned products will applied to the credit card that was used to make the purchase
• Credits will be applied within three business days after the return is accepted back to HornbyAmerica.com's facility