Customer Services:
We operate a telephone Service open on +44 (0)1843 233512:
Monday – Wednesday: 9am-5pm
Thursday – Friday: 9am – 3pm
Our team are also contactable by email on:
Hornby: customerservices.uk@hornby.com
Airfix: customerservices.uk@airfix.com
Humbrol: customerservices.uk@humbrol.com
Scalextric: customerservices.uk@scalextric.com
Corgi: customerservices.uk@corgi.co.uk
Please note we aim to respond to all customer service emails within 3 working days.
Technical Services:
We operate a telephone Service open on +44 (0)1843 233512:
Monday –Wednesday 9am-5pm
Thursday – Friday 9am – 3pm
Our team are also contactable by email on:
Hornby: technicalservices.uk@hornby.com
Airfix: technicalservices.uk@airfix.com
Humbrol: technicalservices.uk@humbrol.com
Scalextric: technicalservices.uk@scalextric.com
Corgi: technicalservices.uk@corgi.co.uk
Please note we aim to respond to all technical customer service emails within 7 working days.
Spares Service:
Please note our spares teams are only contactable by email or letter, you can contact them direct on the emails listed below. Please include your full name, delivery address, Item number, product name, and description/number of the missing part required.
Airfix Spares: spares@airfix.com
Corgi Spares: spares@corgi.co.uk
Please note we aim to respond to all spare’s customer emails within 5 working days.
Alternatively, our address: Customer Services Hornby Hobbies Ltd Enterprise Road Westwood Industrial Estate Margate Kent CT9 4JX UK
Comments
2 comments
DPD not contactable. corgi not contactable dispite supposed to open till 5pm!!!! Web site is very poor cant change payment card.stuff on about US i am UK not US
Poor customer services from a large company only on phone till 1pm!
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