I was out when my order was meant to be delivered, how do I rearrange delivery?

If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient time for delivery.

The card will also give a website address where you can arrange for a a convenient delivery time. If you experience further problems please telephone Customer Services on 01843 233512 or email customerservices.uk@hornby.com.