How do I return a product from outside the UK?

This returns procedure is for goods purchased for delivery outside of the UK from our website orders only. If you purchased your Hornby items from a different source please contact your retailer.

For faulty or damaged goods, please email us at customerservices.uk@hornby.com for advice.

Unwanted goods can be returned for credit within fourteen working days of receipt for full credit to your original payment method. Please email us at customerservices.uk@hornby.com for advice. You are responsible for return postage costs.

Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund if the goods are not in a saleable condition.

Only returned items with a supplied Returns Authorisation Number will be accepted.